All Systems Operational

About This Site

Before you contact support, please make sure you are running the latest version (hard-reload the Web Vault page, clear cache, etc).

For example, to clear the cache for Keeper in Chrome:
- Open the Web Vault
- Click on "View" > "Developer" > "Developer Tools"
- Click on the "Application" tab > "Clear Storage" > then click on “clear site data”

Please check the page below for the latest production updates, improvements and known issues:
https://docs.keeper.io/release-notes/latest-updates

If you require immediate assistance, please contact consumer or business teams below:

Business Customers: business.support@keepersecurity.com
Individual and Family Customers: support@keepersecurity.com

Keeper Application Infrastructure Operational
90 days ago
100.0 % uptime
Today
Keeper Security Website (US) Operational
90 days ago
100.0 % uptime
Today
Keeper Web Vault ? Operational
90 days ago
100.0 % uptime
Today
Keeper Security Website (EU) Operational
90 days ago
100.0 % uptime
Today
Keeper Web Vault (EU) Operational
90 days ago
100.0 % uptime
Today
Enterprise Applications Operational
90 days ago
100.0 % uptime
Today
Keeper Admin Console ? Operational
90 days ago
100.0 % uptime
Today
Keeper SSO Connect Operational
90 days ago
100.0 % uptime
Today
Keeper Active Directory Bridge Operational
90 days ago
100.0 % uptime
Today
Keeper Commander API Operational
90 days ago
100.0 % uptime
Today
End-User Client Applications Operational
90 days ago
100.0 % uptime
Today
Keeper iOS ? Operational
90 days ago
100.0 % uptime
Today
Keeper Android Operational
90 days ago
100.0 % uptime
Today
Keeper Desktop App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Microsoft Store App ? Operational
90 days ago
100.0 % uptime
Today
Keeper Browser Extensions ? Operational
90 days ago
100.0 % uptime
Today
Amazon AWS (Hosting Infrastructure) Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS kinesis-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS lambda-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS redshift-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ses-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-standard Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS sns-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sns-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS sqs-us-east-1 Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
PayPal Payments Operational
90 days ago
100.0 % uptime
Today
KeeperChat Operational
90 days ago
100.0 % uptime
Today
KeeperChat iOS Operational
90 days ago
100.0 % uptime
Today
KeeperChat Android Operational
90 days ago
100.0 % uptime
Today
KeeperChat Mac Operational
90 days ago
100.0 % uptime
Today
KeeperChat Windows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
KeeperSecurity API - US REGION
Fetching
KeeperSecurity API - EU REGION
Fetching
Past Incidents
Jan 18, 2021

No incidents reported today.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021
Resolved - If you are experiencing any issues logging into the Vault, simply clear the cache in your browser.

For example, to clear the Keeper cache for Chrome:
- Open the Web Vault
- Click on "View" > "Developer" > "Developer Tools"
- Click on the "Application" tab > "Clear Storage" > then click on “clear site data”

Let us know if you need any assistance.
Jan 5, 09:24 PST
Jan 4, 2021

No incidents reported.