On December 2, our EU region experienced an unexpected outage during planned infrastructure updates. The issue began at 1:24 PM PT and service was fully restored by 4:10 PM PT.
What Happened
During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout (up to 30 minutes per cycle) which extended the total recovery time.
Resolution
Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments.
We apologize for the disruption and appreciate your patience while we resolved the incident.