Vault login errors - resolved

Incident Report for Keeper Status Page

Postmortem

At 8:15 AM PST, our DevOps team was alerted to elevated API error rates in production. Upon investigation, we identified the following:

The production database was experiencing high table lock contention.
This was triggered by several large-scale BreachWatch data updates.
A recent backend migration had unintentionally doubled the number of parallel update operations, which exacerbated the issue.
A database failover was performed to restore service stability.

The issue was fully resolved by 8:40 AM PST. The engineering team has addressed the underlying problem in the update processes and is implementing safeguards to prevent recurrence, including query optimization and improved job orchestration.

We apologize for the disruption.

Posted Jun 24, 2025 - 13:44 PDT

Resolved

The issue has been resolved. The outage was caused by a high volume of database locks related to a large BreachWatch data update. The engineering team is tracking down the root cause and will be addressing a preventative solution today.

Posted Jun 24, 2025 - 09:01 PDT

Update

We are continuing to investigate this issue.

Posted Jun 24, 2025 - 08:28 PDT

Investigating

We are investigating vault login errors

Posted Jun 24, 2025 - 08:27 PDT

This incident affected: Keeper Infrastructure (US Data Center) (Keeper Web Vault (US), Keeper Admin Console (US)).